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Claim Process
Basic Overview of Our Appraisal/Replacement Process
Claim is assigned to Replacements via phone or our Website.
Your policy holder is contacted.
The claim/appraisal process is explained to your policy holder.
Policy holder is asked detailed questions to help us qualify claim’s validity, as well as help us create an accurate appraisal.
We acquire documentation such as receipts, boxes, owner’s manuals and pictures from your policy holder, provided you have not already done so.
A free wire inspection is scheduled if needed.
If any red flags are uncovered during our appraisal process, we will immediately report this info to you and ask for further instructions.
If no red flags are found, LKQ appraisal is created.
If your policy holder wants to replace and you approve, we will ship the replacement equipment via UPS with instructions for installation.
If your policy holder wants to cash out and qualifies, we will fax you the cash settlement estimate.
If the equipment is replaced, we will fax or email an invoice to you requesting direct payment.
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