| Frequently Asked Questions |
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| Hours of Operation |
| Our Address |
| Tax Identification # |
| How to Assign New Claims Via Telephone |
| How to Assign New Claims Via Fax |
| How to Assign New Claims Via the Internet |
| How to Assign New Claims Via E-Mail |
| Calling Replacements Concerning Claim Status |
| How to Check Claim Status Via the Internet |
| Important Telephone numbers |
| What replacement services does Replacements offer? |
| What is the warranty on Replacements products and services? |
| What brands of Mobile Electronics does Replacements replace? |
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| Q. |
Hours of Operation |
| A. |
Mon - Fri 8 a.m. to 6 p.m. EST |
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| Q. |
Our Address |
| A. |
462 Crompton Street Charlotte, NC 28273 |
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| Q. |
Tax Identification # |
| A. |
65-0764474 |
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| Q. |
How to Assign New Claims Via Telephone |
| A. |
Please dial 1-(800)-606-0078 one of our LIVE operators will assist you. |
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| Q. |
How to Assign New Claims Via Fax |
| A. |
Fill out claim information on Car Stereo Claim Fax FormFax to Replacements: 1-(888)-343-9211
*If you do not have a Car Stereo Claim Fax Form - please call 1-(800)-606-0078 |
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| Q. |
How to Assign New Claims Via the Internet |
| A. |
Type www.replacements1.com into your internet browser address bar
Click "Online Claim Entry" on the top of the menu on the right hand side
Enter your personal User ID and Password
Click "Login" or Click “New User Register Here” for new users*
*For “New User” Please contact your supervisor for your “company password” before you continue
Enter Claim Number
Click "Continue"
Enter Claim information
Review information for accuracy
Click "Add Claim" |
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| Q. |
How to Assign New Claims Via E-Mail |
| A. |
Send e-mail claim assignments to: newclaims@replacements1.com |
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| Q. |
Calling Replacements Concerning Claim Status |
| A. |
Please dial 1-800-606-0078 to speak to one of our LIVE SpecialistsPlease have policy-holders call 1-800-606-0078 to one of our LIVE Specialists
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| Q. |
How to Check Claim Status Via the Internet |
| A. |
Type www.replacements1.com into your internet browser address barClick " Online Claim Entry " on the top of the menu on the right hand sideEnter your personal User ID and Password Click "Claim Search" Enter the claim number of insured Click "Search" |
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| Q. |
Important Telephone numbers |
| A. |
Toll free 1-800-606-0078
Fax: 1-888-343-9211
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| Q. |
What replacement services does Replacements offer? |
| A. |
Replacements offer up to date appraisal and replacement of Car Stereos, Amplifiers, Speaker, Subwoofer, In-Car Video Systems, DVD Players,Navigation, Satellite Radio Devices, Satellite TV Devices, Vehicle Alarms, etc. |
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| Q. |
What is the warranty on Replacements products and services? |
| A. |
All equipment replaced by Replacements is brand new and comes with a full parts and labor warranty, of no less than one year. These warranties are offered by the manufacturers. All Installation is guaranteed for the life of the vehicle provided it is performed at a Replacements Authorized Pro Shop. |
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| Q. |
What brands of Mobile Electronics does Replacements replace? |
| A. |
We offer ALL current brands of aftermarket Mobile Electronics. |
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