Replacement Consultants was established by two principal owners with a vision, Tom Sivo & Marc Robbins. Their credentials and field experience date back to 1985 when they first learned their craft from the installation bays of nationally recognized mobile electronics retailers. Beginning in 1990, they had the opportunity to develop their skills and reputations working with large insurance companies as trusted advisors. Motivated by their vision of building a more effective relationship and efficient method to serve the needs of insurance companies, Replacement Consultants was born in 1997.

Replacements mission was quite clear from day one and these philosophies have been instilled in each and every member of Replacements team:

• We will provide the highest level of customer service to our clients.
• We will ensure that every policy holder feels that their claim is our top priority.
• We will carefully research the validity of each item being claimed, as well as offer aggressive
pricing on product and labor so our clients can significantly reduce the cost to settle each claim.
• We will continually screen and select the finest installation facilities in the country to ensure that your policy holder is 100% satisfied with their replacement equipment and installation.

Every insurance company is different and you can rely on Replacement Consultants to listen to your needs and adapt to your policies, procedures and protocols. Our job is to help you expedite the claim process, guard against fraudulent claims and support your efforts to distinguish yourselves with your customer, the insured.

Our commitment to Customized Customer Care™ means a commitment to streamlining your job – your way. Our professional team will help you effectively complete the claim process with reliable and efficient procedures that will increase your productivity. We want you to know that it is never an inconvenience to go the extra mile; it’s our job to make your job easier!